FAQ

Frequently Asked Questions (FAQ)

General Questions

1. What is Audiosweep?
Audiosweep is an innovative software tool that utilises AI technology to remove explicit language from audio files. Our service is designed to help you create cleaner versions of your audio content for various purposes, including broadcasting, public presentations, or personal use, with a particular focus on supporting the radio community.

2. How does Audiosweep work?
Audiosweep processes your audio files by analysing the content and identifying explicit language. The software then removes the explicit words, providing you with a cleaner version of your original file. Please note that this is the first version of the software, so there may be occasional errors or glitches.

3. What types of audio files are supported?
Currently, Audiosweep supports only MP3 and WAV file formats.

4. Is there a limit to the size of the audio files I can upload?
Yes, there is a limit of 10 minutes per audio file. If you encounter any issues related to file size, please reach out to us directly at support@audiosweep.net, and we will do our best to assist you.

5. How long does it take to process an audio file?
The processing time depends on the length and complexity of the audio file. Typically, most files are processed within a few minutes. However, larger files or those with complex audio content may take longer. We appreciate your patience as we continuously work to improve the software.

6. Why are there errors, and what should I do if the software crashes?
Audiosweep is currently in its beta phase, meaning you may occasionally encounter errors or crashes. This is new software, and while we strive to make it as reliable as possible, some issues may still arise. If you experience any problems, please contact us directly via email at support@audiosweep.net. We are committed to improving the software and addressing these issues in future updates. Often, refreshing the page or trying the process again will resolve the issue.

7. Why is Audiosweep so affordable?
Audiosweep is priced affordably because it’s still in the early stages of development. We are a small team, with one person handling support, and we created this tool to help the radio community. We are doing our best to offer a valuable service, and we appreciate your understanding and support as we continue to refine and improve the software.

8. Can I try Audiosweep before committing to a subscription?
Yes, we offer free trial credits so you can experience Audiosweep’s capabilities before deciding on a subscription plan. Please visit our pricing page for more details.

Technical Questions

1. Do I need to install any software to use Audiosweep?
No, Audiosweep is entirely web-based. You can access our services directly through your browser without needing to install any additional software.

2. Can I use Audiosweep on mobile devices?
No, Audiosweep is not currently optimised for mobile devices. It is best accessed on a desktop or laptop computer.

3. What happens if the audio quality is poor?
Audiosweep is designed to work with a range of audio qualities, but extremely poor-quality audio may impact the accuracy of explicit language detection and removal. For the best results, we recommend using high-quality audio files. If you encounter any issues, please contact us at support@audiosweep.net, and we will do our best to assist you.

4. Can I choose how explicit language is handled (e.g., removed, replaced, or bleeped)?
Currently, Audiosweep only removes the explicit words and leaves the instrumental or background audio underneath intact. We are working on expanding this functionality in future versions.

5. Does Audiosweep support multiple languages?
At present, Audiosweep primarily supports English. However, we are actively working on expanding the software to support additional languages in future versions. If you’re interested in a particular language, please let us know at support@audiosweep.net, and we will consider it for future updates.

Account and Billing Questions

1. How do I create an account?
Creating an account is simple. Just click on the "Sign Up" button on our website, fill in the required information, and you’ll be ready to start using Audiosweep.

2. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards. Please see our payment page for more details.

3. How do I upgrade or downgrade my subscription plan?
You can upgrade or downgrade your subscription plan by contacting us directly at support@audiosweep.net. We will handle the changes for you and ensure that everything is updated accordingly.

4. Can I cancel my subscription?
Yes, you can cancel your subscription at any time by emailing us directly at support@audiosweep.net. We will process the cancellation for you, and your subscription will remain active until the end of the current billing cycle.

5. I forgot my password. How can I reset it?
If you’ve forgotten your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password. If you encounter any issues, please contact us for assistance at support@audiosweep.net.

6. How do I contact customer support?
If you need help or have any questions, you can contact us directly via email at support@audiosweep.net. As a small team, we are here to assist you personally with any issues or queries you may have.

Thank you for your understanding and support as we continue to develop and improve Audiosweep. Your feedback is invaluable, and we are committed to providing the best service possible to help the radio community.